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Restaurant Assistant General Manager - KFC experience preferred!

Job Description

Role:


We are looking for an experienced manager to partner with the Restaurant General Manager on key initiatives for the fast food dual concept environment of Taco Bell and KFC located in Waterloo, IL. This key position will  assist the RGM in establishing the tone of the work environment, and the level of customer hospitality. The Assistant RGM is responsible for building a strong team to consistently providing customers with great food and a friendly experience.


Essential Functions and Responsibilities:


 Develop People


Assist with recruitment, hire and conduct new hire orientation


Ensure training plans are created and implemented for each team member


Ensure online and on-the-job training programs are completed by each team member in a timely manner


Schedule and deploy the team to promote development while meeting all business needs


Resolve employee conflicts and promote a positive culture within restaurant


Ensure it is a comfortable working environment for everyone


Appraise staff performance and provide feedback


 Customer Satisfaction


Deliver superior service and maximize customer satisfaction


Resolve customer complaints quickly while maintaining positive customer relations


Promote the brand in the local community through word-of-mouth and restaurant events


 Develop the Business


Ensure team members are following food safety, quality and accuracy for orders


Oversee and manage product and cleaning supplies inventory according to the budget


Ensure compliance with sanitation and safety regulations


Control operational costs and identify measures to cut waste


Perform other duties as assigned


 Job Requirements and Essential Functions


High School Diploma or GED, College degree or equivalent Taco Bell/industry experience preferred


3-5 years supervisory experience in either a food service or retail environment, including Profit and Loss responsibility


Basic Microsoft Office skills required


Basic business math and accounting skills required


Strong analytical and decision-making skills required


Must have reliable transportation to complete banking and business requirements


Able to occasionally lift up to 50 lbs.


Able to tolerate standing, walking, and stooping during 80% of sh



Company Description
W&M Restaurant is a franchisee owner of several Taco Bells in the MO and IL area including Waterloo IL; Columbia, IL; Troy, IL; Decatur, Chesterfield, Washington, Union, St. Clair, Taylorville, Forsyth, Springfield, Kennett, Cape Girardeau, Salem, Jackson, Carbondale, Du Quoin, Jacksonville; and Jerseyville.



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