Restaurant Assistant General Manager - KFC experience preferred!

Job Description


We are looking for an experienced manager to partner with the Restaurant General Manager on key initiatives for the fast food dual concept environment of Taco Bell and KFC located in Waterloo, IL. This key position will  assist the RGM in establishing the tone of the work environment, and the level of customer hospitality. The Assistant RGM is responsible for building a strong team to consistently providing customers with great food and a friendly experience.

Essential Functions and Responsibilities:

 Develop People

Assist with recruitment, hire and conduct new hire orientation

Ensure training plans are created and implemented for each team member

Ensure online and on-the-job training programs are completed by each team member in a timely manner

Schedule and deploy the team to promote development while meeting all business needs

Resolve employee conflicts and promote a positive culture within restaurant

Ensure it is a comfortable working environment for everyone

Appraise staff performance and provide feedback

 Customer Satisfaction

Deliver superior service and maximize customer satisfaction

Resolve customer complaints quickly while maintaining positive customer relations

Promote the brand in the local community through word-of-mouth and restaurant events

 Develop the Business

Ensure team members are following food safety, quality and accuracy for orders

Oversee and manage product and cleaning supplies inventory according to the budget

Ensure compliance with sanitation and safety regulations

Control operational costs and identify measures to cut waste

Perform other duties as assigned

 Job Requirements and Essential Functions

High School Diploma or GED, College degree or equivalent Taco Bell/industry experience preferred

3-5 years supervisory experience in either a food service or retail environment, including Profit and Loss responsibility

Basic Microsoft Office skills required

Basic business math and accounting skills required

Strong analytical and decision-making skills required

Must have reliable transportation to complete banking and business requirements

Able to occasionally lift up to 50 lbs.

Able to tolerate standing, walking, and stooping during 80% of sh

Company Description
W&M Restaurant is a franchisee owner of several Taco Bells in the MO and IL area including Waterloo IL; Columbia, IL; Troy, IL; Decatur, Chesterfield, Washington, Union, St. Clair, Taylorville, Forsyth, Springfield, Kennett, Cape Girardeau, Salem, Jackson, Carbondale, Du Quoin, Jacksonville; and Jerseyville.

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