Help Desk Analyst I

Robert Half Technology is hiring a Help Desk Analyst to support local and field users at a rapidly expanding company in the Telecom Services industry. To be successful in this Help Desk Analyst role, you should be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Due to this Help Desk Analyst role having a large amount of visibility within the company, you will have the opportunity to make a positive impact on the department and organization. Located in Waterloo, Illinois, the Help Desk Analyst opportunity is a long term temporary role. Email resumes directly to adam.lake@rht.com. What you get to do every single day - Identify recurring technical issues and propose solutions to address the root of the problems - Contribute IT support for productivity software, operating systems, and a variety of other applications used internally - Assist and follow up on technical help tickets submitted via phone, email, and walk-ups - Independently investigate and implement solutions to technical issues Job Requirements - Experience installing and configuring operating systems, networked and local printers, and business applications - Ability to simplify complex problems and build solutions - Comprehensive knowledge of PC skills - Comprehension of basic networking concepts - Demonstrated knowledge of user administration and bug fixing in a client server environment - 1+ years of prior experience - Good understanding of IT support ticketing systems - provided by Dice
Analyst, Help Desk, Networking, PC, Telecom, UPS

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